Jirox — a brand of Jirox Limited

Jirox Limited | Company No. 15407132 | VAT 458245668

5 Tiber Way, Rugby, CV21 1ED, United Kingdom

Last updated: June 2026

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UK delivery

Standard delivery (England, Scotland, Wales)

All orders placed Monday to Friday before 3:30 pm are dispatched the same day for next working day delivery via DPD. Orders placed after 3:30 pm will be dispatched the following working day.

Weekend delivery is not guaranteed. Orders placed after 3:30 pm on Friday will be processed the following Monday.

You will receive a tracking number by email as soon as your order has been dispatched from our warehouse.

Free delivery threshold

Free standard delivery applies to all orders meeting the minimum order value displayed at checkout. Orders below this threshold will incur a delivery charge shown at checkout before payment.

Remote and highland postcodes

Deliveries to certain postcode zones — including the Scottish Highlands, Scottish Islands, Northern Ireland, Channel Islands, Isle of Man, and Isles of Scilly — may incur an additional courier surcharge. Where applicable, this charge is set by our courier based on postcode zone and will be displayed at checkout. We absorb the standard delivery cost and only pass on the additional remote-area charge where it applies.

Click and collect

We offer free click and collect from our Rugby location. Your order could be ready in as little as one hour. Select this option at checkout, then wait for your 'Ready to Collect' notification before visiting:

Jirox Limited, 5 Tiber Way, Rugby, CV21 1ED

European delivery

We currently ship to selected mainland European countries. Delivery timescales, costs, and available countries are shown at checkout based on your delivery address. European orders are dispatched from our UK warehouse and are subject to applicable customs and import duties in the destination country, which are the responsibility of the recipient.

As we expand our European operation, additional countries will be added. If your country is not currently available at checkout, please contact us at support@jirox.co.uk and we will advise on expected availability.

Order processing

•       Orders are processed Monday to Friday, excluding UK public holidays.

•       We do not dispatch on weekends or bank holidays.

•       During busy periods (including promotional events and peak season), dispatch may take one additional working day. We will communicate any delays by email.

Tracking

Once your order has been dispatched, you will receive a tracking email from our courier. Use the tracking link to follow your delivery in real time. If you have not received a tracking email within one working day of placing your order, please check your spam folder before contacting us.

Failed delivery

If a delivery attempt is unsuccessful, our courier will leave a notification with instructions for rescheduling or collection. If the parcel is not collected or rescheduled within the courier's holding period, it will be returned to us. In this case, you will be responsible for re-delivery charges.

Damaged or lost orders

If your order arrives damaged, or if your tracking shows no movement for more than three working days, please contact us at support@jirox.co.uk with your order number and, where relevant, photographs of any damage. We will arrange a replacement or refund as appropriate.

Contact

Email: support@jirox.co.uk

Response time: within 24 hours, Monday to Friday