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Refund policy

Jirox — a brand of Jirox Limited

Jirox Limited | Company No. 15407132 | VAT 458245668

5 Tiber Way, Rugby, CV21 1ED, United Kingdom

Last updated: June 2026

We hope you are delighted with your purchase. If you need to return an item, we are happy to offer a refund or exchange. Please contact us at support@jirox.co.uk with as much detail as possible, including images where relevant.

Return conditions

  • Returns are accepted within 30 days from the date you receive the goods.
  • Items must be unused, in the same condition as received, and in the original packaging. This does not apply to items with a manufacturing fault.
  • For faulty goods, we will send a replacement or offer a full refund.

Option 1 — Arrange your own return

  1. Package the item securely.
  2. Include your full name and order number inside the parcel.
  3. Send it back using any courier of your choice.
  4. Email us the tracking number once dispatched.
  5. Once received and inspected, we will issue a full refund.

Please use a trackable shipping service where possible. We cannot issue a refund for parcels lost in transit.

Option 2 — DPD drop-off return (arranged by us)

  1. Let us know you would like to use the DPD return option.
  2. We will book the return with DPD.
  3. DPD will email you a return label and instructions.
  4. Once the return arrives back with us, a £10 return fee will be deducted from your refund.

Refund processing

Once approved, your refund will be applied to your original payment method within 3 to 5 working days.

Late or missing refunds

If you have not received your refund, please check your bank account and contact your card provider or bank first, as processing times vary. If you have done this and still have not received your refund, contact us at support@jirox.co.uk and we will resolve it promptly.

Order cancellations

You may cancel your order provided it has not yet been dispatched. Contact us immediately at support@jirox.co.uk with your order number. If your order has already been dispatched, you will need to follow the standard returns process once you receive it.

Non-returnable items

The following are not eligible for return unless faulty:

  • Items that have been used, assembled, or show signs of wear
  • Items returned without original packaging
  • Items returned after the 30-day window without prior agreement

Consumer rights

This policy does not affect your statutory rights under the Consumer Rights Act 2015 or other applicable UK and EU consumer legislation.

Contact

Email: support@jirox.co.uk
Response time: within 24 hours, Monday to Friday

For any other returns questions, contact us at support@jirox.co.uk.